Assured Uptime.
Uptime of business technology is essential to productivity, profitability and customer service. SymQuest offers proactive monitoring and emergency network support programs to ensure uptime through the SafetyNet program. SafetyNet monitoring enables problems to be triaged quickly and to even stop problems before they affect your business. The SymQuest team is local—when a problem cannot be addressed and solved remotely, we are on site quickly. Certified engineers in our Network Operations Center (NOC) are also able to solve problems remotely and answer your questions 24/7—typically responding within minutes!

SafetyNet: Surprisingly Affordable.
Enjoy the peace-of-mind of affordable, proactive network monitoring and responsive support. When you weigh the value of using SafetyNet against the time, investment and frustration associated with a reactive support approach you will find it pays to partner with the SymQuest SafetyNet Team.

SafetyNet Emergency Response (ER)

• Rapid response from the Network Operations Center (NOC)
• Remediation of network issues, including business applications
• Triage and repair via remote access, then onsite escalation as needed
• Open, update and monitor service requests online, 24/7
• Support for Microsoft, Cisco, Citrix, HP and many other industry standard technologies
• Complete network documentation including a schematic diagram

SafetyNet Monitoring

Includes all the services of the ER program, plus:

• Real-time monitoring of key network components and services
• Automatic notification when critical thresholds are exceeded
• Quarterly reports for trend analysis, strategic planning and service summary

SafetyNet Managed

Includes all the services of the ER and Monitoring programs, plus:

• Monthly on-site visit by an engineer to complete system administrative tasks, analyze open and closed support incidents, review monitoring logs, and make changes designed to improve overall security and reliability of the network
• In addition, they will work with end-users on moves, additions and changes so they can work at peak productivity
• Installation of security patches and updates to reduce vulnerabilities
• Consult with you to develop a technology plan that matches your business plan Sentinel-enabled programs are empowered with remote monitoring benefits, alerting you ahead of time when you need equipment maintenance or servicing and/or supplies, saving you the high cost of downtime

Back-pocket Resource.
SymQuest partners with management and IT professionals within your organization to identify needs and then supplement internal staff as appropriate. Think of SymQuest as your back-pocket resource, a team of on-call experts who help in a pinch. Team up with other IT professionals, brainstorm and solve your problems fast.

Expertise.
SymQuest is the leading expert in network monitoring services. As a client, you will have access to a team of 25 network engineers, who can offer the very best in virtual and on-demand resources.

Simple Status Reports.
Like an automobile driver, you need a dashboard that provides vital information about your network. SafetyNet offers that dashboard with easy to understand reports—viewable by IT professionals, accountants and executives alike. When intervention is necessary, it can be swift for critical conditions or planned for noticeable trends—this saves time, money, frustration and most importantly decreases downtime.

Out-task the Drudgery.
Delegate the monotony of reviewing system logs, checking for hidden hardware failures, failed backups, virus vulnerability and other day-to-day IT responsibilities to your local solution provider, SymQuest, with SafetyNet. SafetyNet will do the time-consuming job of ensuring your company’s network is operating efficiently.

SafetyNet Sentinel Monitoring actively stands guard, alerting the SymQuest team of network trouble—often before it strikes. As the pace of technology quickens, SafetyNet will allow you to stay abreast of the latest trends, requirements and issues by allowing you to invest in the staff training required to stay on top. Stay focused on core operations, instead of spending time and critical resources on technology problems.